1. Honesty and integrity
Act honestly, in good faith and in the best interests of the company, its borrowers, lenders and other stakeholders.
2. Conflicts of interest
- Avoid situations where personal interests conflict, or appear to conflict, with those of the company.
- Disclose any direct or indirect interest in transactions with the company to the Board.
- Abstain from deliberations on matters in which a conflict exists.
3. Fit and proper
Directors are required to meet, on an ongoing basis, the "fit and proper" criteria prescribed by the RBI, and to furnish annual declarations to that effect.
4. Confidentiality
Protect confidential information about the company, its customers and partners, and use it only for authorised purposes.
5. Compliance
Comply with all applicable laws, including the Companies Act, 2013, RBI directions, PMLA and data-protection law, and promote a culture of compliance throughout the organisation.
6. Fair treatment of customers
Champion responsible lending, transparency in pricing and dignified treatment of every borrower, including during collections.
7. Affirmation
Every Director and member of senior management affirms compliance with this Code annually. Breaches are reported to the Board for appropriate action.